Selected Ravnø products come with a 10-year warranty against manufacturing defects.
Ravnø commits to repairing or replacing products that are damaged due to manufacturing defects.
If, contrary to expectations, you receive a faulty product, simply return it to us and you will receive a new one. If any damage is self-inflicted, we can assist with repairs.
You have a 14-day right of return (withdrawal period). See Terms of Purchase.* Purchases made in physical stores are subject to Norwegian consumer law. Please note that the right of return is forfeited entirely if the customer has used or caused wear/damage to the item.
For your return to be approved, it must be in a saleable condition, as new/unused.
The original packaging, tags, and barcodes must be intact. Returns sent as cash on delivery will not be collected or processed as returns. Always use a tracking number when returning products to us so that we can locate your package.
When does the Ravnø warranty apply?
Should a defect arise due to manufacturing faults, we will either repair or replace the product. The warranty does not cover damages caused by improper use, negligence, accidents, or normal wear and tear.
Natural or unnatural discoloration and wear after use are not covered by the warranty.
Be Aware that Ventile garments are made from 100% long staple cotton. The cotton can vary in weight or density of weave. Unlike nylon or other blended fabrics – natural cotton has a few issues which a whole generation of people no longer remember:
1. Avoid using a Washing Machine on heavy Ventile and dark coloured garments. This will dramatically alter the colour of (in particular) Darker colours.
2. Cotton can tear. If you have a hole in your garment – Get it fixed as soon as possible. A cotton garment will tear the full length of the unrestricted threads. Therefore it is imperative that you repair holes as soon as they might arise.
If there are damages not covered by the warranty, we will assist you with repairs either for free or for a small fee. This will be clarified on a case-by-case basis. Products sent for repair should be freshly washed according to their specific care instructions.
Holes in the fabric or wear and tear are not warranty issues. However, a defect in the membrane is covered by the warranty. An individual assessment of each warranty claim is often the way we handle this. Defects in the membrane will become apparent quickly, and in such cases, our warranty applies. Products older than 2 years are not considered claims under the Consumer Purchases Act, but they will fall under the Ravnø warranty.
If the bond between the outer fabric and the membrane fails and you notice bubbles on the outer fabric, this can be due to either a production error or poor maintenance. Individual assessments are made in such cases. If Ravnø determines that this is a production error, it is covered by the warranty.
Poor maintenance can be evidenced by, for example, delamination in the neck area. Insufficient washing of the products can cause the fabric to delaminate.
Third party or “second hand” garments or gear. We do NOT extend warranty to third parties, garments or gear bought second hand are NOT covered by our service warranty. To be eligible for a free repair, you must have either the original order number or a receipt of purchase.
Contact us for warranty claims.
Warranty matters are handled by Sømhuset in collaboration with Ravnø. Download the form here and send the completed form and the relevant garment to:
SØMHUSET AS, Granåsen 18, 1362 Hosle, Norway.
Phone: +47 67 14 14 00.
Last ned skjema her og send utfylt skjema og det aktuelle plagget til
SØMHUSET AS, Granåsen 18, 1362 Hosle.
Tlf: 67 14 14 00
Looking back – and looking forward.
Ravnø – our responsibility
In an ever faster changing world, taking responsibility for the environmental consequences of our business was a go, no-go for starting production.
Most textile producers will tell you that they take environmental concerns seriously, we don’t – for us, sustainable production is a driving guideline, unequivocally the most important part of our project. As a start-up company, there were many surprises when interacting for the first time with textile manufacturers and producers. To our dismay, much of the most basic environmental requirements we had were at best treated with a slightly lazy approach. The lack of transparency – in fact, the almost secretive attitudes at some manufacturers was disheartening.
We simply could not start production without having our basic concerns covered. The reason is simple, we are hunters, we are fishermen, – we love nature. Why on earth would we want to contribute to more pollution? In fact, we want to pollute less! When what you love is threatened by so many different environmental concerns, we are obliged to protect nature.
The California farmers who produce our cotton use sterile moths to protect their plants, rather than pesticides. They use a minimum amount of water, at sustainable levels so that water tables aren’t diminished. In 2017, California ranked second in the US in conventional hydroelectric generation and first as a producer of electricity from solar, geothermal, and biomass resources. In 2017, solar PV and solar thermal installations provided about 16% of California’s net electricity generation.
We chose textile mills in Switzerland to produce our textiles – under probably the world’s most stringent environmental standards, where zero emission, low energy consumption and no waste-water sludge is an absolute.
We use a short cycle dye and colour treatment – which has the lowest impact on the environment. We don’t use PFC´s or other chemical based treatments. We produce locally in Europe, from Switzerland our textiles are sent to our factory in Poland, naturally a Gold Standard factory, where sustainability is a mantra.
The short shipping distances also means that we reduce the carbon footprint of the garments. Staff and employees at all the facilities we cooperate with, have European standards for salary, labour rights, holidays and social provisions. We choose to make our garments with a life expectancy equal to our clients. We will make them so that they can last a lifetime, with a little care. Simply by demanding the highest production quality, the theory is that people will not need new garments in 2 or 5 or 8 years after their initial purchase. Hunting garments are seasonal, they are used sporadically by our clients during the year. Despite being put through its paces, the garments should last many years and should therefore not need to be replaced.
In all the materials we choose to work with, we made a promise to ourselves, to our customers, that we will research the impact of each garment textile.
We spent three years developing designs and prototypes, focusing on quality, the best solutions, the best textiles that deliver on what they promise. We have tested, discarded and tested again.
Ravnø is now a fledgling brand, trying to make its way in to the hearts and minds of its clients. Through rigid testing, we were chosen as the preferred manufacturer of field uniforms for the Norwegian State Ranger corps (SNO) – and in the winter of 2018 we delivered the first five hundred uniforms. Since then we have supplemented with more garments. In 2019 we produced new uniforms for all the local and common lands ranger corps in all of Norway – The mountain Rangers (Fjelloppsyn) received their uniforms in the fall of 2019.
It may cost us more to produce to such a high standard, it may even make it harder to sell the garments to end users – but in our minds, this is a small example of how to start at the right end of the stick.
Our impact is tiny in a global perspective – but the more micro-brands that start this way, the more pressure there will be on the global brands that spew out millions of garments every year. At the end of the day, its consumer power that will force stockholders in big league brands to start re-thinking how and why they produce the way they do.
Our garments are either Woolmark, Økotex or Blue Sign approved.